グローバルでサービスを展開する大手外資系ITサービス企業でのServiceNow Developer (Finance)の求人

【部門紹介】
Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc
total department size is 80 (Japan and India)

【プロジェクト紹介】
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】
Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & Servicenow cpababilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【将来のキャリアパス】
This project not only provides valuable ITSM and ITIL experience and they can leverage their ServiceNow expertise to provide strategic guidance and solutions to clients, further advancing their careers in the ITSM domains.
【仕事内容]
Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business/ITIL processes
Communicates technical problems and solutions to both technical and non-technical audiences

Experience:
3 to 5 years’ experience in administration/implementation/configuration of ServiceNow ITSM solution
5 to 7 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
Skills Overview:
Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
Strong customer service and excellent verbal/written communication
Excellent attention to details, ability to multitask, and effective time management skills
Understand full application lifecycle
ITIL/ServiceNow certified
Past work experience with industry leading providers of ITSM tools
Past work experience of ServiceNow

【歓迎条件】
ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

【英語力】
English and Japanese both skills are required because English is mandatory to communicate with other stakeholders at Honeywell from different countries and Japanese is required to communicate with local persons/stakeholders.