欧州最大のコンサルティングファームでのEUC Service Delivery Managerの求人

The EUC support engineer provides support in troubleshooting and supporting Windows and Mac operating systems, authorized applications and peripherals enabling the end-users to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues and other onsite services, such as deployments, equipment pick-ups, move support, and other projects.
You will be part of a diverse team of industry experts creating innovative and sustainable solutions to support our clients with the digital transformation of their business.

●Essential Functions and Duties:
・ Demonstrate basic knowledge across operating systems, applications, and technologies
・ Be able to work autonomously
・ Understand the responsibility of your employer, while working under the direct operational direction of the client
・ Advanced troubleshooting skills
・ Excellent communication skills (written and verbal) Japanese and English
・ Provides ongoing support of the standard hardware/software needs of the Cast Member
・ Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations
・ Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.
・ Service delivery tool experience (ServiceNow experience a plus)
・ Ticket management. Accept, manage, update, and close out tickets within guidelines
・ Install and update operating systems and applications as required
・ Be flexible, work alongside the local EUC team, be ready to work on all onsite services and projects

●Responsibilities:
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
・ 5+ years’ experience providing onsite support in an enterprise environment
・ Understand and familiarity with SCCM software distribution platform as it pertains to policy, software, and patch distribution methodologies in an enterprise environment
・ Extensive experience with Microsoft 365 product family
・ Excellent communication (verbal and oral) skills to interact with Cast Member at all levels
・ Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge

●Desired Qualifications
・ Working knowledge of Active Directory and secure LDAP
・ Working knowledge of MS ADFS * Working knowledge of Public Key Infrastructure (PKI)
・ Very strong working knowledge of Windows 10 and higher
・ Very strong working knowledge of MAC’s (including JAMF)
・ Experience with VPN/Wi-Fi/IP/DNS, networking, and other enterprise network technologies
・ Working knowledge of CrowdStrike security platforms
・ Experience with BitLocker disk encryption
・ Tech Certifications (A+, Hardware, Microsoft certifications a plus)

●Behaviours:
Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
・ From the above, ensure you communicate when there is any deviation
・ This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you across all EUC responsibilities