【熊本】半導体メーカーでのBusiness User Success Engineerの求人

Summary

・Communicate effectively with IT internal (HQ IT v.s. Local IT), local users, and cross-functional teams for a better understanding of user needs.

・Understand and cultivate domain knowledge in terms of business flows and user needs.

・Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.

・Develop and maintain user-success strategies and best practices, as well as user-support content.

・Own the entire relationship with assigned user groups for existing system rollout, schedule, and plan of new function delivery, including training, adoption status, retention, support, and satisfaction.

Responsibilities

（Immediately after hiring)

・Work closely with stakeholders and cross-functional team to ensure user’s success.

・ Serve as day-to-day contact for assigned user groups, providing supports, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documentation.

・ Effectively gather, clarify, and prioritize requirements from users in terms of business flows, system constraints, and even pain points and provide proposals and deliver user wish day to HQ PM team / DevOps team.

・ May involved in design, assessment, and project management of local IT solution introductions if HQ cannot provide global solution or special needs triggered by local policy and rules. And sometimes support proofreading to make sure the quality of localization.

(Scope of change)There is a reassignment to the work specified by the Company.

Contents of Operation

- Execution of a series of IT processes(including business process reengineering)

Planning, conception, design, development, and deployment of information systems management of Information Systems.

Main support business areas : Human resources, general affairs, accounting, business management, etc.

Minimum Qualifications

・Experiences of system development, analysis, or project/product management

・Soft Skills in terms of collaboration and problem-solving

・Excellent communication and collaboration skills to work effectively with cross-functional teams in a deadline-driven environment.

・Analytical and logical thinking, process-oriented mindset, problem-solving skills, and the ability to understand and analyze users’ needs and the ability to simplify complex rea-world problems, requirements into clear system requirements.

・Strong skills in verbal and written communications, including fluent language abilities of both English and Japanese, strategic planning, and project management.

・Positive, active team player, self-starter, and multitasker who can quickly, flexibly adjust priorities.

・Self-motivated, integrity, and result-oriented personality.


【Mandatory】

- Technical college/bachelor’s degree or higher in computer science or related engineering fields

- Experience in the development and operation of information systems

- Language proficiency (English / Japanese)

※Being able to communicate internally and motivation to improve English/Japanese proficiency

- Awareness of reform and motivation to improve knowledge / skills


【Welcome】

Knowledge/Skill and Experience

- IT Organization Management

- Business knowledge (Human Resources/General Affairs/Accounting/Corporate Planning and more)

- Cloud services

- SAP Module


* There is a possibility of collaboration with members of the headquarters in Taiwan, short-term training / business trip in Taiwan, etc.
It is possible to develop a wide range of careers such as improving language skills and overseas work experience.